Responsible Gaming

Gambling always carries the risk of financial loss. No game or betting strategy can guarantee profit, and every stake should be treated as the cost of entertainment.

To keep your play safe and under control:

• Decide how much money you can afford to lose before you start and keep to that limit.
• Set time limits for betting sessions so that gambling does not affect work, study, or family life.
• Treat wins as a bonus and losses as part of the game, not something you must chase.
• Avoid borrowing money or using funds needed for rent, food, education, or medical costs.
• Check your emotions while you play; stop if you feel stressed, angry, or desperate.

On WinWin you can use tools such as deposit limits, loss limits, and time reminders to support healthy habits. Responsible gaming protects both your finances and your emotional wellbeing so that gambling remains a form of controlled entertainment.

Betting addiction develops gradually and can affect anyone, regardless of age, income, or background. Early warning signs are important to notice so you can react in time and protect yourself.

Key indicators that gambling may be turning into a problem include:

• Thinking about betting most of the day, planning the next session, or replaying past games in your head.
• Increasing stake size or betting more often to feel the same level of excitement.
• Chasing losses, trying to win back money by placing more bets instead of accepting a loss.
• Hiding gambling from family or friends, lying about how much time or money you spend.
• Using gambling to escape stress, sadness, loneliness, or other difficult emotions.
• Spending money meant for bills, family, or daily needs on gambling activities.
• Borrowing money, selling belongings, or taking loans to keep betting.
• Feeling restless, irritated, or low mood when you try to stop or reduce play.
• Ignoring work, study, or family duties because of gambling.
• Continuing to gamble even when you know it harms your health, relationships, or finances.

Gambling addiction is a serious condition that needs attention and support. If you recognize several of these signs in your own behaviour, it may be time to seek help and use responsible gaming tools more actively.

Betting addiction can be managed, and many people regain control of their gambling behaviour. Support, structure, and practical limits help you protect your money, your health, and your relationships.

Practical recommendations to reduce risk and deal with addiction include:

• Set strict deposit, loss, and session limits on your account and do not raise them during difficult moments.
• Create a monthly entertainment budget, include gambling as only a small part of it, and respect that boundary.
• Take regular breaks during play and schedule full gambling-free days every week.
• Avoid playing when you feel stressed, angry, lonely, under the influence of alcohol, or very tired.
• Turn off bank credit options for gambling where possible and use only funds you can safely afford to lose.
• Keep track of your betting history and spending, so you learn from patterns and adjust behaviour.
• Tell a trusted friend or family member about your limits and ask them to check in on your progress.
• Use self-exclusion or temporary account suspension on WinWin if you feel losing control.
• Replace some gambling time with other enjoyable activities, such as sports, hobbies, or social meetings.
• Contact professional counselling or a helpline in Bangladesh to discuss your situation confidentially.

Consistent use of these steps can reduce harm from gambling and support long-term responsible play.

Support for gambling problems is available, and reaching out is an important step in protecting your wellbeing. You can find help from professional services, online resources, and community organisations in Bangladesh.

Main external help organisations and resources include:

• National Institute of Mental Health (NIMH), Dhaka: Information and access to mental health services. https://www.nimh.gov.bd
• Bangladesh Association of Psychiatrists: Directory of psychiatrists across Bangladesh. https://www.bapbd.org
• Moner Bondhu: Online counselling platform that offers psychological support and guidance. https://www.monerbondhu.org
• Kaan Petey Roi (emotional support helpline): Listening and support service for people in distress. https://www.kaanpeteyroi.org
• Mental Health digital platform under DGHS (Surokkha and related services): Information on public mental health options. https://dghs.gov.bd
• International resource: Gamblers Anonymous (self-help fellowship, online meetings): https://www.gamblersanonymous.org
• International resource: BeGambleAware (information and self-help tools): https://www.begambleaware.org

These services can provide counselling, practical tips, and emotional support for you or someone close to you who struggles with gambling.

If you feel that gambling is harming your life or you notice signs of addiction, you can contact WinWin customer support for guidance on available account tools and practical steps.

Ways to contact support for players in Bangladesh include:

• Live chat on the WinWin website, available from the support section of your account.
• Email support through the help centre form, including details of your request about responsible gaming or limits.
• In-platform messaging in your account area for follow-up about self-exclusion or limit changes.
• Help section articles that explain how to set limits, view your betting history, and use time-out features.

Support staff can provide information on responsible gaming options, but they do not replace professional psychological or medical care.