WinWin Rules and Regulations in Bangladesh

1. Scope and Acceptance of the General Terms

These general terms regulate access to and use of the betting services provided under the WinWin brand for users in Bangladesh.

By creating an account, completing registration, logging in, or placing any bet, you confirm that:

• You have read, understood, and agree to be bound by these terms and all related policies, including payment, betting, privacy, and responsible gambling rules.
• You will comply with all applicable laws of Bangladesh and the jurisdiction from which you access the services.
• You accept that the English (Bangladesh) version of these terms is the controlling version.

If you do not agree to these conditions, you must not use the platform or any services.

2. Legal Status and Local Restrictions

iGaming and betting activities are restricted under the laws of Bangladesh, subject to certain exemptions and evolving regulatory practice. You are responsible for confirming that using online betting services is allowed for you under local law, religious norms, and any professional or institutional rules that apply to you.

By using the platform, you confirm that:

• You are accessing the services voluntarily and at your own risk.
• You have obtained any advice you consider necessary on the legal status of online bets in Bangladesh.
• You understand that the operator does not provide legal advice about your personal situation.

3. User Eligibility and Requirements

To hold an account and use betting services you must:

• Be at least 18 years old, or older if a higher minimum age applies under the law of your location.
• Have full legal capacity to enter into binding contracts.
• Not be subject to any self-exclusion, suspension, or ban from the platform.
• Not be located in a territory where online betting is prohibited for you.

You agree to provide accurate, current, and complete information during registration and to keep it updated. The operator may request supporting documents at any time to confirm age, identity, address, source of funds, or other relevant details.

4. Account Creation and Use

Each user may hold only one personal account for betting services.

You agree to:

• Keep your login credentials confidential and not share them with any third party.
• Take reasonable steps to protect your account and devices from unauthorised access.
• Inform support immediately if you suspect unauthorised access, misuse, or loss of control of your account.

You are responsible for all bets, transactions, and actions performed through your account, unless the platform has confirmed a proven security breach attributable to the operator.

The operator may refuse registration, suspend, or close an account if:

• Information provided is false, incomplete, or misleading.
• There is suspicion of fraud, collusion, money laundering, or other illegal activity.
• There is a breach of these terms, betting rules, or any applicable policy.

5. Modifications to Terms and Services

The terms, betting rules, bonus conditions, and range of services may be updated from time to time in response to legal, regulatory, technical, or business requirements.

• Updated terms take effect once published on the official website or application.
• Continued use of the services after changes are posted constitutes acceptance of the revised conditions.
• If you do not agree to updated terms, you must stop using the services and request account closure, subject to settlement of any open bets and balances.

Historical versions of key policies may be retained for compliance and audit purposes.

6. Proper Use of the Platform

You agree to use the website, app, and all services only for lawful betting and gaming activities as described in these terms.

You must not:

• Use automated tools, bots, or scripts to place bets or access services.
• Attempt to manipulate odds, markets, bonuses, or any game outcome.
• Interfere with the technical operation of the platform.
• Exploit bugs, configuration errors, or incomplete information.
• Harass, abuse, or threaten other users or staff.

The operator may take any reasonable steps to protect platform integrity, including cancelling bets, adjusting balances, limiting access, or closing accounts where misuse is identified.

7. Intellectual Property and Content Protection

All intellectual property rights in the website, app, design, text, graphics, logos, odds display, software, and databases are owned by the operator or its licensors.

You agree that you will not:

• Copy, reproduce, distribute, or modify platform content without written permission.
• Frame, link to, or scrape data such as odds or event results for commercial use.
• Reverse engineer or decompile any part of the software, except where allowed by mandatory law.

You receive a limited, non-exclusive, revocable licence to access and use the services for personal, non-commercial betting activities, subject to these terms.

8. Limitation of Liability

To the extent permitted by applicable law, the operator is not liable for:

• Losses resulting from delays, interruptions, or errors caused by internet or mobile networks.
• Losses caused by third-party service providers, such as payment systems or telecom operators.
• Bets placed after you have lost control of your account but before notification to support.
• Indirect, incidental, or consequential damages, including lost profits or opportunities.

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence where such exclusion is not permitted by law.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded under the laws that apply.

Your maximum remedy for any claim relating to a particular bet or transaction is limited to the amount of that bet or the amount credited or debited in error, as relevant.

9. Governing Law and Dispute Resolution

These terms are interpreted under the laws that apply to the operator’s licensing jurisdiction, subject to any mandatory protections available to consumers in Bangladesh.

In case of a dispute:

• You should first contact support and provide full details and relevant evidence.
• The operator will investigate and respond within a reasonable time.
• Records stored in system logs, betting history, and transaction records may be used to resolve disputes.

If a court or competent authority finds any part of these terms invalid or unenforceable, the remaining sections remain in effect.

1. Eligibility to Place Bets

Only registered users who have an active account and have successfully completed all required verification steps may place a bet.

By placing bets you confirm that:

• You meet the age and legal requirements set in the general terms.
• You are acting on your own behalf and not for any third party.
• Funds used for bets belong to you and are obtained from legitimate sources.

The operator may refuse or limit bets at its discretion where regulatory, integrity, or security concerns arise.

2. Bet Acceptance and Event Coverage

A betting contract is formed once the system confirms acceptance of your bet and reflects it in your account history.

• Submitting a betting slip does not guarantee acceptance.
• Bets are only valid once recorded on the central server and assigned a unique reference.
• In case of difference between information displayed on your device and records held on the server, server records prevail.

Betting options, odds, and event coverage may be updated or withdrawn at any time. Markets may be suspended or closed before the scheduled start or during live betting if integrity or technical concerns arise.

3. Minimum and Maximum Bet Amounts

Minimum and maximum bet limits apply per market, event, sport, or user profile.

• Minimum stake per bet is defined in the betting interface and may differ between markets.
• Maximum stake or potential winning for particular events may be limited in the betting rules.
• The system may automatically reduce a stake or reject a bet if a limit is exceeded.

The operator may apply personalised limits based on risk management, regulatory obligations, and responsible gambling considerations.

4. Odds, Results, and Settlement of Bets

Odds displayed represent the payout factor applied to your stake for successful bets. All odds are subject to change until the time of acceptance.

• Bets are settled using official results published by the relevant governing body or official data provider.
• If official results are not available, reliable public sources may be used.
• If an event is abandoned, postponed, or cancelled, settlement will follow the sport-specific rules published in the betting rules section.

For combined bets or accumulator bets, all selections must meet the rules for the bet to qualify for a win, except where specific rules for voided selections apply.

5. Calculation of Wins and Losses

For winning bets, your net return is normally calculated as:

Return = Stake x Odds, subject to market-specific rounding rules and maximum winnings.

Losses occur where the outcome of the event does not meet the conditions of your bet.

• Stakes for losing bets are deducted from your balance and are not refundable.
• In cases where a bet is declared void, the stake is usually returned to your account.

Any bonus-related bets are settled in line with bonus terms, which may include wagering requirements, restricted events, or capped winnings.

6. Betting Restrictions and Prohibited Practices

To protect fairness and integrity, certain restrictions apply:

• You must not place bets on events in which you have direct influence, such as matches you participate in as a player, official, or staff.
• Syndicate betting, matched betting designed to abuse promotions, and collusive activity across multiple accounts are prohibited.
• Use of inside information that is not publicly available for betting advantage may lead to voiding bets and reporting to relevant authorities.

The operator may void bets, limit markets, or suspend accounts where:

• Irregular betting patterns are detected.
• Odds or markets have been offered due to evident error.
• Technical malfunctions affect correct display of prices or event information.

7. Errors, Void Bets, and Cancellations

In case of obvious mistakes such as:

• Wrong odds far outside the normal market range.
• Incorrect event details, participants, or start times.
• Settlement based on incorrect results.

The operator may declare the affected bets void or correct the error and re-settle in line with correct information.

You cannot cancel a bet after confirmation unless the betting rules provide an explicit cancellation option for a specific market. Where such an option exists, the conditions, time limits, and any fees will be indicated before confirmation.

8. Live Betting and Technical Issues

For live bets placed during an event:

• Acceptance may be delayed to check that odds and event status are still valid.
• Bets submitted near a critical moment (goal, penalty, point, wicket, or similar) may be rejected, suspended, or accepted at updated odds.

If network or system failures occur:

• Accepted bets remain valid if recorded on the server.
• Bets not confirmed by the system are considered not placed.
• Ongoing bets will be settled based on available event data and the published rules.

Records kept in the central system prevail over any display on your device or any misunderstanding caused by temporary technical issues.

1. General Principles for Deposits and Withdrawals

All financial operations on your account must comply with these payment rules, anti-money laundering controls, and applicable laws.

• You may use the payment services only in your own name and for personal use.
• Funds in your balance may be used solely for bets and related services.
• The operator does not function as a bank and funds are not interest-bearing.

You must ensure that your payment details are accurate and that you are authorised to use the selected method.

2. Available Payment Methods in Bangladesh

Available methods for Bangladesh users may include:

• Local mobile financial services and e-wallets, subject to local regulations.
• International e-wallets and payment gateways.
• Bank transfers, cards, or other methods indicated in the cashier section.

Availability depends on your location, verification status, and risk assessment. Some methods may not support both deposits and withdrawals. Limits, processing times, and any applicable fees are displayed in the payment interface before you confirm a transaction.

3. Deposit Rules

When you make a deposit:

• Minimum and maximum deposit amounts apply per transaction and per method.
• Deposits are usually credited once confirmed by the payment provider, but delays may occur for reasons beyond the operator’s control.
• The operator may request proof of payment or ownership of the payment instrument.

Suspicious or irregular funding patterns may trigger additional checks. The operator may reverse or block deposits where it suspects fraud or unauthorised use of a payment method.

4. Withdrawal Rules

To withdraw funds, you must:

• Have a fully verified account, including identity and, where required, address and source of funds.
• Use the same method used for deposits where this is technically and legally possible.
• Meet any wagering requirements tied to bonuses before requesting withdrawal.

Additional conditions:

• Minimum and maximum withdrawal limits apply per transaction, per day, or per month.
• Large or unusual withdrawals may require enhanced checks under anti-money laundering rules.
• The operator reserves the right to split or delay payments in line with security and regulatory requirements.

5. Processing Times and Fees

Processing times vary based on method and verification status:

• Internal review and approval times are indicated in the cashier section and may be extended when manual checks are required.
• External delays caused by banks, card schemes, or payment providers are outside the operator’s direct control.

Information on fees, if any, is provided before you confirm a deposit or withdrawal. Some providers may apply their own charges or currency conversion costs.

6. Security, KYC, and Transaction Monitoring

To comply with anti-money laundering and counter-terrorism financing duties, the operator applies:

• Know Your Customer (KYC) checks, including ID, address, and payment method verification.
• Ongoing monitoring of transactions for unusual patterns, frequent reversals, or structuring.
• Requests for supporting documents such as bank statements, screenshots, or proof of income.

Failure to provide requested documents in the required format and timeframe may result in:

• Rejection or delay of transactions.
• Temporary or permanent limits on deposits and withdrawals.
• Account suspension as set out in the anti-money laundering section.

7. Transaction Restrictions and Operation Cancellation

The operator may refuse, reverse, or cancel any transaction if:

• It breaches these terms, payment rules, or legal obligations.
• It is linked to chargebacks, disputes, or unauthorised use of a payment method.
• It appears to be structured to evade reporting or limit checks.

In such cases, the operator may:

• Return funds to the original payment source, where allowed.
• Freeze amounts pending investigation by internal teams or competent authorities.
• Offset amounts against existing debts or chargebacks related to your account.

Transaction records stored by the operator and verified against payment provider data will be treated as final evidence in case of disagreements.

1. Principles of Responsible Gambling in Bangladesh

Betting should be regarded as a form of entertainment, not a way to earn a regular income or solve financial problems. The operator supports responsible gambling principles and applies tools designed to help you maintain control.

You are encouraged to:

• Set personal limits on time and money spent on bets.
• Avoid chasing losses or betting when upset, stressed, or under the influence of alcohol or other substances.
• Consider betting as a leisure activity within an affordable budget.

2. Risk Awareness and Self-Assessment

Signs that gambling may be becoming harmful include:

• Spending more money or time on bets than planned.
• Hiding betting activities from family or close contacts.
• Using gambling to escape from problems or negative emotions.
• Borrowing or selling items to fund bets.

If you recognise these patterns, you should review your behaviour and consider using the available control tools or seeking professional support.

3. Account-Based Control Tools

Subject to technical availability and regional rules, your account may offer:

• Deposit limits over daily, weekly, or monthly periods.
• Loss limits that restrict how much you can lose in a given time frame.
• Session reminders to help you monitor the duration of your betting activity.
• Time-out options that temporarily block access to betting services.

Changes to limits may take effect immediately when they reduce your access, while increases may be applied after a cooling-off period. This structure supports safer use of the platform.

4. Self-Exclusion

If you feel you are losing control over your betting, you can request self-exclusion.

• Self-exclusion blocks access to betting services for a selected period or permanently.
• During self-exclusion, you should not attempt to open new accounts.
• The operator will take reasonable steps to enforce your request but cannot guarantee that you will not find other gambling opportunities online or offline.

You remain responsible for seeking additional help where needed, and for not attempting to bypass self-exclusion.

5. Protection of Minors

Access to betting services is forbidden for persons under 18 years of age or any higher legal minimum that applies.

To reduce the risk of underage gambling:

• Do not share your login details or leave your devices unattended when logged in.
• Use parental control software and device settings where minors could access your devices.
• Inform support immediately if you suspect that a minor has accessed your account.

Age verification checks may be carried out at registration, before withdrawals, or at any time considered necessary.

6. Support and External Resources in Bangladesh

If betting is affecting your wellbeing, relationships, or finances, you should consider speaking to a professional adviser, counsellor, or healthcare provider.

Support may be available through:

• Local mental health services and counselling centres.
• Community-based organisations focusing on addiction and behavioural health.
• International helplines and online support platforms for gambling addiction.

Contact information for relevant organisations may be provided in the help or responsible gambling section of the platform. You should seek urgent assistance if you feel at risk of harm.

1. Legal Obligations

The operator follows anti-money laundering (AML) and counter-terrorism financing requirements that apply to its operations and to users located in Bangladesh.

The services must not be used to:

• Launder proceeds of crime or corruption.
• Finance terrorism or illegal organisations.
• Circumvent international sanctions or local reporting rules.

Transactions and account activity may be monitored, documented, and reported to relevant authorities where required by law.

2. Know Your Customer (KYC) Procedures

Before allowing certain transactions, the operator must verify your identity and, where appropriate, your address and source of funds.

You may be asked to provide:

• Government-issued identity document.
• Proof of address, such as a recent utility bill or bank statement.
• Evidence of source of income or wealth for higher-risk or higher-value accounts.

All documents must be accurate, valid, and legible. Providing false or forged documents is prohibited and may be reported.

3. Ongoing Monitoring and Risk-Based Approach

The operator applies a risk-based approach to AML controls by:

• Monitoring deposits, withdrawals, and betting patterns for irregular or inconsistent activity.
• Applying stricter checks where large sums, frequent transactions, or complex patterns are observed.
• Reviewing relationships on a periodic basis to ensure information remains up to date.

Transactions may be delayed while checks are completed. You may be required to answer questions or provide further documentation.

4. Suspicious Activity Detection

Examples of behaviour that may be treated as suspicious include:

• Multiple accounts connected to the same personal details or devices.
• Rapid deposits and withdrawals with little betting activity.
• Use of third-party payment methods or unexplained payment patterns.
• Attempts to avoid limits or checks by splitting transactions.

Detection may be based on automated tools, manual reviews, or information from payment providers and authorities.

5. Consequences of AML Breaches

Where AML policies or legal duties are breached or suspected to be breached, the operator may:

• Request additional information and supporting documentation.
• Restrict or block deposits and withdrawals.
• Freeze account balances while investigations are underway.
• Close the account and terminate the relationship.

Where required, suspicious activities may be reported to relevant regulatory or enforcement bodies without prior notice to you, as permitted or required by law. Funds may be retained or confiscated in line with legal orders.

1. Data Protection Principles

The operator collects and processes personal data of users from Bangladesh in accordance with applicable data protection laws and industry standards.

Personal data is processed for legitimate purposes, including account management, provision of betting services, transaction handling, security, and compliance with legal obligations.

2. Types of Personal Data Collected

The following categories of data may be collected:

• Identification data: name, date of birth, nationality, and similar details.
• Contact data: address, email, phone number.
• Account data: username, registration details, settings, and communication preferences.
• Transaction data: deposits, withdrawals, bets, wins, losses, and bonus use.
• Technical data: IP address, device identifiers, browser and operating system data, access logs.
• Verification data: copies of identification, proof of address, and documents for KYC and AML checks.

Certain data may be collected automatically through cookies and similar technologies as described in the cookie policy, where available.

3. Purposes of Processing

Personal data may be used for:

• Creating, verifying, and managing your account.
• Providing betting services, settling bets, and managing bonuses.
• Processing payments and preventing fraud.
• Meeting legal, regulatory, and reporting duties, including AML and responsible gambling requirements.
• Improving platform performance, security, and user experience based on aggregated analysis.
• Communicating essential information about changes to terms, policies, or technical issues.

Where required, certain communications may be sent for marketing of related services, subject to your consent and applicable law.

4. Legal Bases for Processing

Depending on the context, personal data is processed on one or more of the following grounds:

• Performance of the contract governing your account and use of services.
• Compliance with legal obligations under licensing, AML, and consumer protection rules.
• Legitimate interests in managing and securing operations, preventing abuse, and improving services.
• Your consent, where required for specific types of processing such as some marketing activities.

You may withdraw consent at any time for processing based solely on consent, without affecting the lawfulness of prior processing.

5. Data Sharing and International Transfers

Personal data may be shared with:

• Group companies involved in providing services.
• Payment providers, banks, and financial institutions for processing transactions.
• Identity verification services and fraud prevention agencies.
• Regulatory bodies, supervisory authorities, and law enforcement, where legally required.
• Professional advisers such as lawyers and auditors for compliance and risk management.

Where data is transferred to jurisdictions outside your country, appropriate safeguards are applied, such as contractual protections and technical and organisational measures.

6. Data Retention

Personal data is kept for as long as necessary to:

• Maintain your account and provide requested services.
• Meet record-keeping obligations imposed by law or regulators.
• Resolve disputes and enforce agreements.

After the retention period ends, data is securely deleted or anonymised so that you can no longer be identified.

7. Your Rights Regarding Personal Data

Subject to applicable law, you may have the following rights:

• Right of access to information about your personal data held by the operator.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of data in certain circumstances.
• Right to object to or request restriction of processing in specific situations.
• Right to data portability, where technically feasible and applicable.

To exercise these rights, you may need to provide proof of identity. Some requests may be limited where refusal is required or permitted by law, such as in relation to AML controls or regulatory reporting.

8. Contact for Privacy Matters

For questions regarding privacy or to exercise data rights, you may contact the support team through the methods indicated on the website or app. You may also have a right to lodge a complaint with a competent data protection authority, subject to the laws that apply to you.

1. Commitment to Account and Transaction Security

The operator applies technical and organisational measures intended to protect your account, personal data, and financial transactions from unauthorised access, misuse, or loss.

Security controls are updated periodically in response to emerging threats, regulatory requirements, and industry standards.

2. Technical Protection Measures

The platform may use:

• Encryption protocols to protect data transmitted between your device and the servers.
• Firewalls, intrusion detection systems, and other tools to safeguard infrastructure.
• Segregation of systems handling payment and betting information.

While strong measures are used, no system can guarantee absolute protection against all external risks. Users should also take steps to secure their own devices and connections.

3. Authentication and Account Protection

To enhance account security:

• Strong password creation is required and regular updates are encouraged.
• Additional authentication steps, such as codes sent by SMS or authenticator apps, may be offered or required for high-risk activities like withdrawals or changes to personal data.

You are responsible for:

• Keeping your login details secret and not sharing them with others.
• Logging out after each session, particularly on shared or public devices.
• Using security features such as screen locks and updated antivirus software on your devices.

4. Monitoring and Incident Management

The operator monitors systems for unusual access patterns and potential security incidents.

In case of suspected or confirmed incidents:

• Access to accounts may be temporarily limited to prevent further risk.
• Password resets or additional verification steps may be required.
• Relevant users may be informed using the contact details held on file, where appropriate.

You should promptly contact support if you notice any unauthorised activity or suspicious messages that appear to be from the platform.

5. User Responsibilities for Safe Use

Security is a shared responsibility. You should:

• Access your account only through the official website or authorised mobile application.
• Avoid using unsecured public Wi-Fi for transactions where possible.
• Ignore and report emails or messages asking for your password or financial details.

Any loss arising from failure to follow basic security practices may remain your responsibility unless laws in your jurisdiction provide otherwise.